So here I am and the buyer beware project is over, finally. Up until the last week and a half, this project had really taken a backstage to the controlled chaos that is CreComm. When the project was first given to us, we discussed what consumer report would the public benefit from the most, if they were to learn about a company/service. Everyone in the group was aware of pay day loans, and the new government regulations that were coming into affect to protect customers. So we thought it would be a really good project, if the public knew more about pay day loans, and how financially unfeasible they are, they may avoid them. So one of our first steps was to find a well known company who provided that service. We landed upon Money Mart, one of the biggest players in that market. We delegated responsibilities to each member of the team. Shaun went to a Money Mart, and learned more about the customer experience in the store. Tom and Brian looked at government regulations on pay day loans. Jon went to an RBC and talked to someone there to talk about other options other than pay day loans, such as credit cards, line of credit, overdrafts and other options. It was my job to talk to Money Mart customers, and get their thoughts on the services they provided. So I talked to my girlfriend, and asked her if she knew anyone that had used Money Mart before. After a few days, she talked to some friends and it turned out that Ashton Beaton had used Money Mart before; she was a girl I used to work with at Wal-Mart in Selkirk, so I thought that would be a good source for a customer perspective. I met up with her at work on her break, and asked her all the relevant questions I could think of and she told me her story. At this point in the project, everyone had their piece typed up and we were ready to put the pieces together. My piece was the interview with Ashton, which I couldn’t see as a very large part of the main report, so I quickly felt like I needed to add more to the project. We realized that we needed to do a class presentation, so I took it upon myself to put the Power Point together. I thought it was important to say why customers choose Money Mart, and look at other options for them. The last few days we sent lots of e-mails to each other and exchanged our pieces. By the time the deadline came around, I think the rest of the team felt fairly confident, I was at least. I think the presentation went well, everyone explained his part of the project clearly, and I think it was easy to understand. I saw this as a good group effort, and everyone did a good job.
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